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Miralix TimeOut
Miralix TimeOut is a proprietary communication service component commonly used in telephony systems to manage call timeouts and session state within the broader Miralix Contact Center suite. It facilitates session expiration handling, improving call routing efficiency, resource management, and the overall responsiveness of communication systems..
Miralix TimeOut typically runs as part of a middleware layer within customer service infrastructure, enabling automated management of idle or failed telephone sessions for call centers based on the Miralix platform. Its primary function is to monitor call lifecycle states and trigger pre-configured timeout actions, such as rerouting, terminating, or logging idle calls, enhancing supervisory control.
The service likely communicates over TCP port 3005 using a proprietary or customized protocol designed for interaction with other Miralix components like SIP servers, PBX systems, or user consoles. This dedicated port allows for consistent, reliable management communication between distributed components and the timeout service.
In deployments, Miralix TimeOut operates in conjunction with databases, telephony hardware, and service orchestration layers. Its correct configuration is critical to prevent resource exhaustion and ensure a positive customer experience by avoiding dropped or missed calls due to unattended inactive sessions.