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Miralix Phone Monitor
Miralix Phone Monitor is typically used in conjunction with call center and telephony solutions to monitor, control, and manage interactions across multiple communication channels. It facilitates the integration of telephony events, allowing tracking and oversight of phone use within enterprise environments..
Miralix Phone Monitor operates as a service that communicates with Miralix’s call center and telephony management systems via TCP port 3001. It exposes APIs and service endpoints to allow client applications, monitoring tools, or telephony hardware to report call events and receive status updates. Connectors are often used on this port to link to various PBX systems including hardware and software-based exchanges.
The service enables features such as call logging, call recording management, real-time call analysis, and agent supervision, all critical components of modern multi-channel contact centers. It handles signaling and event data rather than direct media transfer, focusing on control mechanisms rather than voice streams.
Port 3001 is generally part of an internal network's telephony infrastructure rather than exposed to external sources. Communication over this port usually occurred in a trusted LAN environment without encryption or additional security layers, relying on network segmentation for basic protection.